Returns

We usually only receive compliments about the prints we do, but in the unlikely event you're unhappy with your product please follow these instructions to return/receive a new product: Email us at hello@criticaltrip.com with;

  • The date of your purchase
  • Your order number
  • What you would like to return
  • Why you want to return it
  • A photo highlighting the fault/damage
  • Once we have received this email we will organise a replacement / refund for you if the order meets our user agreement/return policy. You may have to return the product back to Critical Trip. 

 

What Can Be Returned

Only Items that are faulty/damaged or have a faulty print may only be returned. Once an order has been placed online we cannot edit this order and we cannot cancel this order once it has been placed. No returns are accepted after 14 days of receipt of purchase. We do not accept items that have noticeable wear or makeup stains. Returns must also comply with our user agreement.

We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print ready' artwork, shipping or stock delays or if the customer chooses the wrong garment size. #Note: sizing measurements online are within +-2cm, anything outside of this is faulty. Print dimension / print placement measurements are within +-2cm and anything outside of this is faulty. Proof approval is important and written approval is required before we can print a job. Payment of a job also constitutes approval.

Customers must ensure that the artwork, qty and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.
 

Delivery Timeframes

We guarantee our processing and printing timeframes on our orders, but note that in the unlikely event that there is an error due to the couriers that we use (Australia Post, Startrack, Toll Priority and Fastway) we cannot take responsibility, but in this rare instance we can refund your shipping costs in full. If you order a rush express order and your location is rural, international or not covered by the Australia Post National Express Post Network then we cannot take responsibility for shipping timeframes.

Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.

Washing Instructions

  • Washing Instructions
  • Cold water
  • Gentle cycle
  • Wash inside out
  • Do not tumble dry
  • Dry in shade
  • Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.

 

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