Only Items that are faulty/damaged or have a faulty print may only be returned. Once an order has been placed online we cannot edit this order and we cannot cancel this order once it has been placed. No returns are accepted after 14 days of receipt of purchase. We do not accept items that have noticeable wear or makeup stains. Returns must also comply with our user agreement.
We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print ready' artwork, shipping or stock delays or if the customer chooses the wrong garment size. #Note: sizing measurements online are within +-2.5cm, anything outside of this is faulty. Print dimension / print placement measurements are within +-2.5cm and anything outside of this is faulty. Proof approval is important and written approval is required before we can print a job. Payment of a job also constitutes approval.
Customers must ensure that the artwork, qty and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.